If you would like to apply for any of these positions please apply here
AIR EXPORT COORDINATOR
LOCATION:
Garden City NY
JOB DESCRIPTION
The Air Export Coordinator is responsible for coordination of all aspects of air export shipments worldwide.
YOUR TASKS AND RESPONSIBILITIES
Impeccable customer service
Coordination of all aspects of the arrival (including, but not limited to, billing,
rate quotation, approval of vendor invoices, etc.)
Scheduling of pick-ups daily
Responsible for rating shipments correctly per the SOP
Mandatory daily correspondence with overseas offices
Work closely with other departments to deliver high level of service to customers
Perform other duties as assigned
YOUR SKILLS & EXPERIENCE
In depth knowledge of export procedures
Ability to be profit conscious
Ability to work with demanding deadlines
Excellent communication skills, both verbal and written
Ability to work independently as well as part of a team
Solid knowledge of domestic and international geography including countries, major cities
Ability to establish priorities and accomplish multiple tasks, must be organized
Must be detail oriented, thorough and accurate and have the ability to efficiently solve problems
Strong PC skills
Proven analytical and problem solving skills
Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter
Minimum 2-3 years of freight forwarding experience
High School or GED equivalent education required; some college is preferable
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AIR IMPORT COORDINATOR
LOCATION:
Garden City NY
JOB DESCRIPTION
Your Role The purpose of the Air Import Coordinator is to coordinate Air Import shipments including opening of import files in KN system, production of internal documentation, obtain and maintain import statuses, assist and advise customer of status updates, arrange deliveries, audit and process vendor invoices (including price conversions), dealing with queries from customers and Kuehne + Nagel Overseas offices as well as ensuring excellent standard of data accuracy are maintained in a timely and efficient manner.
Air Import Coordinator is responsible to follow operational disciplines & regulatory compliance. The role will support and ensure business continuity, operational excellence and provide further support to meet the needs of our customers. This role is required to perform a variety of duties as outlined in Operational Procedures in support of the organization’s/branch’s /divisional activities.
YOUR RESPONSIBILITIES
Client contact, ensure quality service is provided to customer
Ensures prompt and accurate, booking, documentation and invoicing;
Problem identification/ resolution, immediate reporting to manager, divisional manager or branch
Maintain lines of communication with clients, vendors and international operations contacts,
Work in accordance with QSHE working instructions and procedures
Additional responsibilities may be given in accordance with supporting a specific department/division and/or employee may be tasked with specific, individualized assignments.
Support the business implementation on operational level to meet customer expectations
Assist with monitoring of performance (sub-contractors, productivity, quality of service, incident management by applying root cause method and corrective actions
Manage the movement of customer cargo into the United States in accordance with organizational policy and procedure ensuring compliance with relevant local, country and international law and processes
Give input regarding existing process, procedures and working environments to improve and advance the service level to the customer, profitability of file
Assure proper information flow with sales on changes and/or problems with external customers, with specific focus on Air Freight Forwarding concerns
Provide timely responses to external/internal customers and other K+N offices
Insure accurate documentation is maintained in e-file (customs, compliance, communications, accounting)
Be technically competent and well informed of changes in customer service requirement and regulatory matters
Assure complete and accurate billing of files in accordance with corporate KPI / Customer rate file
Report inconsistencies between Customer Profiles and rate structure
Visit customers whenever required to improve communication and service
Provide feedback in reference to vendors’ compliance with service standards and requirements as per contract terms
Responsible for FSL transactions including correct GP reporting and decision taking on closing, accrual and defer status
Any other task, as required
YOUR SKILLS AND EXPERIENCES
Minimum of 2 years industry experience
Thorough knowledge and understanding of Air freight product / environment
Customer focused
Decision making capabilities
Ability to work in a diverse environment and culture
Network and relationship building both with external and internal customers
Good communication and interpersonal skills
Organization Skills
Good Analytical skills
Self-starter, disciplined with leadership and motivational abilities
Proficient in MS Office products/ fully computer literate
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BUSINESS DEVELOPMENT MANAGER
LOCATION:
Various Locations in NY & NJ
JOB DESCRIPTION
Achieve and meet the sales budgets for the defined area for new and/ or existing business
GP and/or volume targets set by management Responsibilities
Plan and carry out direct sales activities to attain new accounts in accordance with agreed sales and business plans
Develop new and prospective accounts while maintaining and growing with existing accounts
Develop pipeline with number of opportunities
Response and follow up on sales inquiries and leads using appropriate methods within time frame
Assist in preparation and negotiation of bids, RFQ’s and quotations with customers
Initiate and support professional customer implementation with all required parties
Documentation of sales activities as per global standards in CRM
SKILLS REQUIRED
Deep understanding of international freight forwarding; Deep understanding of Freight Forwarding, solutions, network and IT-tools
Proven track record to identify & secure new business opportunities
Highly engaging, innovative and liable in finding solutions for the customer
Strong communication and negotiation skills
Persistent, determined and has the resilience to achieve challenging goals