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Garden City NY 
The Air Export Coordinator is responsible for coordination of all aspects of air export shipments worldwide. 
Impeccable customer service 
Coordination of all aspects of the arrival (including, but not limited to, billing, 
rate quotation, approval of vendor invoices, etc.) 
Scheduling of pick-ups daily 
Responsible for rating shipments correctly per the SOP 
Mandatory daily correspondence with overseas offices 
Work closely with other departments to deliver high level of service to customers 
Perform other duties as assigned 
In depth knowledge of export procedures 
Ability to be profit conscious 
Ability to work with demanding deadlines 
Excellent communication skills, both verbal and written 
Ability to work independently as well as part of a team 
Solid knowledge of domestic and international geography including countries, major cities 
Ability to establish priorities and accomplish multiple tasks, must be organized 
Must be detail oriented, thorough and accurate and have the ability to efficiently solve problems 
Strong PC skills 
Proven analytical and problem solving skills 
Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter 
Minimum 2-3 years of freight forwarding experience 
High School or GED equivalent education required; some college is preferable 

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Garden City NY 
Your Role The purpose of the Air Import Coordinator is to coordinate Air Import shipments including opening of import files in KN system, production of internal documentation, obtain and maintain import statuses, assist and advise customer of status updates, arrange deliveries, audit and process vendor invoices (including price conversions), dealing with queries from customers and Kuehne + Nagel Overseas offices as well as ensuring excellent standard of data accuracy are maintained in a timely and efficient manner.  
Air Import Coordinator is responsible to follow operational disciplines & regulatory compliance. The role will support and ensure business continuity, operational excellence and provide further support to meet the needs of our customers. This role is required to perform a variety of duties as outlined in Operational Procedures in support of the organization’s/branch’s /divisional activities. 
Client contact, ensure quality service is provided to customer 
Ensures prompt and accurate, booking, documentation and invoicing; 
Problem identification/ resolution, immediate reporting to manager, divisional manager or branch 
Maintain lines of communication with clients, vendors and international operations contacts, 
Work in accordance with QSHE working instructions and procedures 
Additional responsibilities may be given in accordance with supporting a specific department/division and/or employee may be tasked with specific, individualized assignments. 
Support the business implementation on operational level to meet customer expectations 
Assist with monitoring of performance (sub-contractors, productivity, quality of service, incident management by applying root cause method and corrective actions 
Manage the movement of customer cargo into the United States in accordance with organizational policy and procedure ensuring compliance with relevant local, country and international law and processes 
Give input regarding existing process, procedures and working environments to improve and advance the service level to the customer, profitability of file 
Assure proper information flow with sales on changes and/or problems with external customers, with specific focus on Air Freight Forwarding concerns 
Provide timely responses to external/internal customers and other K+N offices 
Insure accurate documentation is maintained in e-file (customs, compliance, communications, accounting) 
Be technically competent and well informed of changes in customer service requirement and regulatory matters 
Assure complete and accurate billing of files in accordance with corporate KPI / Customer rate file 
Report inconsistencies between Customer Profiles and rate structure 
Visit customers whenever required to improve communication and service 
Provide feedback in reference to vendors’ compliance with service standards and requirements as per contract terms 
Responsible for FSL transactions including correct GP reporting and decision taking on closing, accrual and defer status 
Any other task, as required 
Minimum of 2 years industry experience 
Thorough knowledge and understanding of Air freight product / environment 
Customer focused 
Decision making capabilities 
Ability to work in a diverse environment and culture 
Network and relationship building both with external and internal customers 
Good communication and interpersonal skills 
Organization Skills 
Good Analytical skills 
Self-starter, disciplined with leadership and motivational abilities 
Proficient in MS Office products/ fully computer literate 

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Various Locations in NY & NJ 
Achieve and meet the sales budgets for the defined area for new and/ or existing business 
GP and/or volume targets set by management Responsibilities 
Plan and carry out direct sales activities to attain new accounts in accordance with agreed sales and business plans 
Develop new and prospective accounts while maintaining and growing with existing accounts 
Develop pipeline with number of opportunities 
Response and follow up on sales inquiries and leads using appropriate methods within time frame 
Assist in preparation and negotiation of bids, RFQ’s and quotations with customers 
Initiate and support professional customer implementation with all required parties 
Documentation of sales activities as per global standards in CRM 
Deep understanding of international freight forwarding; Deep understanding of Freight Forwarding, solutions, network and IT-tools 
Proven track record to identify & secure new business opportunities 
Highly engaging, innovative and liable in finding solutions for the customer 
Strong communication and negotiation skills 
Persistent, determined and has the resilience to achieve challenging goals 


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